Q: As a small business owner, I am constantly dealing with conflict between my staff members. The conflict is never about anything major but takes up so much of my time. Why can’t everyone just get along?
A: The age old question of why can’t we all just get along. When dealing with human beings differences are abundant yet necessary. While it would be ideal to never have any type of conflict – conflict creates change, and change creates innovation and growth – including growth of your revenue and profit. Having everyone be complacent without any conflict is actually not good for business. In order to determine the root cause of the conflict, ask yourself a few questions
(1) Is there a common denominator; such as one specific person always involved in the conflict or perhaps a lack of clear communication coming from you?,
(2) Is there an easy manner to resolve this conflict; such as weekly office meetings to discuss deadlines and tasks, or even daily coffee sessions to check in on fast moving project deadlines (hint: this is very important if you have a lot of change occurring), and
(3) Are you part of the problem? Should someone else in the office be responsible for assigning tasks and their deadlines and holding people accountable? Truly reflect on this. No one is an expert at everything. It may be time to delegate administrative responsibility to someone else and focus on what you do well.
About the Author:
Wendy Sellers “The HR Lady” has over 20 years’ experience in HR, corporate culture and leadership development in all size business (local startup to global enterprise) in a wide variety of industries. As your realistic, witty and energetic consultant, Wendy is authentic and transparent – above all, she keeps it real. She is honest, loyal and direct – there is never any sugar coating!